Development and Validation of Organizational Citizenship Behavior Questionnaire

Abstract

The purpose of this study was to develop and validate an organizational citizenship behavior questionnaire.  A 30-item questionnaire with five categories was created after a thorough literature analysis of the foundational studies and models on organizational citizenship behavior. Expert opinions were used to guarantee the questionnaire's content validity. 90 teachers from public universities participated in a pilot research to provide input on the reliability, comprehension, and clarity of the language. The questionnaire's validity was demonstrated by its alpha level of 0.72, which was based on data from pilot testing. The researchers later gathered data from 1255 teachers from public universities in Lahore. The five dimensions' alpha reliability ranged from 0.83 to 0.88, while the 30 items' overall internal consistency was 0.95. Exploratory factor analysis produced five subscales such as Conscientiousness, Sportsmanship, Civic Virtue, Courtesy, and Altruism. All five of the questionnaire's dimensions showed significant positive relationships with one another. Confirmatory factor analysis confirms that the items are highly reliable indicators of their respective constructs, providing strong evidence of scale validity. The findings suggested evidence of validity and reliability of the Organizational Citizenship Behavior questionnaire that can be used in university settings.

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